Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since you received your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards.
- Custom made fabrics to your request.
- Custom made sewing supplies to your request.
To complete your return, we require a receipt or proof of purchase or contact us from payer email.
Please do not send your purchase back without contacting us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Transfers fee as PayPal fees or bank fees cannot be refunded.
Shipping returns
To return your product, you should mail your product to : same address it was shipped from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for any customs taxes incurred if any when receiving the parcel back in our country.
Need help?
Contact us for questions related to refunds and returns.